We want you to be happy with your purchase. If you need to make a return, exchange or submit a warranty issue please review the guidelines below.

 

Returns

Items may be returned within 30 days of purchase provided they are:

New and unused

In original packaging

Accompanied by all original tags and accessories

 

The following items are not eligible for return:

Worn, used, or damaged merchandise

Mounted skis and snowboards

Used ski boots or footbeds

Swimwear

Items discounted 50% or more (Final Sale)

 

Ski Boots & Footwear

Unused and unmodified ski boots and footwear may be exchanged or returned for store credit only.

Mounted Skis

Mounted skis are considered final sale and may only be returned if there is a verified manufacturing defect or approved warranty claim.

 

Return Instructions

Please include a copy of your order receipt including your order number. Returns cannot be processed without proof of purchase.

 

Return Address

Alpine Shop
Attn: Internet Returns
935 Shelburne Rd. #200
South Burlington, VT 05403

Please return items in their original packaging and place that packaging inside an exterior shipping box. We cannot accept binding boxes with return labels attached directly to the manufacturer's packaging.

 

Return Shipping

Return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable. Refused deliveries may be subject to a $35 restocking fee to cover return shipping costs.

 

Need Help?

Questions about a return or exchange?

Email: contact@alpineshopvt.com

 

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Exchanges

Need a different size, color, or item? Simply return your original purchase in accordance with our return policy and place a new order for the item you'd like instead.

Once your return is received and approved, your refund will be issued to the original form of payment. New orders are subject to current pricing and availability.

 

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Warranty Information

We are happy to assist with the product warranty process whenever possible. Many manufacturers provide warranties against defects in materials and workmanship. Warranty coverage and approval are determined solely by the manufacturer.

Before Submitting a Warranty Claim

Many manufacturers can process warranty claims directly, which may result in a faster resolution and lower shipping costs. We recommend checking the manufacturer's website first to review their warranty policy and claim procedures.

What Is Typically Covered?

Manufacturer warranties generally cover defects in materials or workmanship that occur during normal use. Please note that warranty approval is always at the discretion of the manufacturer.

What Is Not Covered?

The following are generally not covered under warranty:

Normal wear and tear

Cosmetic damage, including chipped topsheets and sun fading

Damage caused by impacts with rocks, stumps, rails, boxes, or other obstacles

Damage resulting from misuse, accidents, improper transport, or improper storage

Lost or missing hardware, accessories, or components

Damage caused by unauthorized modifications or repairs

 

Clothing Warranty Claims

All clothing and apparel must be washed and cleaned prior to warranty submission.

Warranty Service Fees

Customers are responsible for shipping products to Alpine Shop for warranty evaluation. A $25 processing fee applies for Alpine Shop to ship warranty items to the manufacturer.

How to Submit a Warranty Claim

Please complete our online Warranty Request Form and provide:

Proof of purchase

Product information

A description of the issue

Photos of the damage (when applicable)

Our team will review your submission and help guide you through the next steps.

 

Questions?

Contact us at warranty@alpineshopvt.com

Please fill out this warranty issue online form.