Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@alpineshopvt.com. Please note that returns will need to be sent to the following address:  Alpine Shop, Internet Returns, 935 Shelburne Road, #200, South Burlington, VT  05403.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@alpineshopvt.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
The following items can NOT be returned: worn, used, or damaged merchandise; mounted skis and snowboards; used ski boots or footbeds; swimwear; gift cards; and items discounted 50% or more (final sale).

Ski Boots & Footwear: Unused and unmodified ski boots and footwear may be exchanged or returned for store credit only.

Mounted Skis: Mounted skis are considered final sale and may only be returned if there is a verified manufacturing defect or approved warranty claim.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Return Shipping

Please return items in their original packaging and place that packaging inside an exterior shipping box. We cannot accept binding boxes with return labels attached directly to the manufacturer's packaging. Return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable. Refused deliveries may be subject to a $35 restocking fee to cover return shipping costs.

Need Help?

Questions about a return or exchange?

Email: contact@alpineshopvt.com

 

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@alpineshopvt.com.